Service Delivery Enhancement
Digital Workforce Farm
Recommended especially when following demands appear:
- To achieve faster processing of voluminous tasks and reduce turnaround timelines,
- To reduce cost and increase productivity in the operational streams,
- To reduce manual mistakes and improve service delivery,
- To replace manual data processing with high-quality solutioning.
Framework
DEEP- DIVE DISCOVERY
- Mappingand analysis of inscope processes, current technology solutions landscape and IT infrastructure
STRATEGIC ALIGNMENT
- Align with Automation strategy and develop business requirements
- Build the business case with investment benefits and costs
DIGITAL WORKFORCE DEPLOYMENT
- Establish RPA landscape including configurations, workflow development and testing scenarios
- Redesign end- to end process workflows
SERVICE DELIVERY MODEL
- Design RPA service support & maintenance model
- Create imlementation plan with risk areas and mitigation controls
- Define roles & responsibilities in technical and solution domains
RPA ENROLLMENT
- Evaluate automation opportunities across the organization
- Deploy the model for subsequent business processes
RPA COMPLIANCE
- Implement and document quality & sanity checks including manuals and back-up procedures
- Develop audit procedures for robots coding accuracy
- Build in an automated RPA performance monitoring system
Benefits
NO UP-FRONT INVESTMENT
RPA development costs not affecting client’s budget Benefits recognized from first day of service
COST OPTIMIZATION
Fixed to variable cost conversion with tangible reduction in hiring and training expenses
EFFICIENCY
Digital workforce operationally active 24/7 improves process workflow efficiencies with shorter turnaround time (cycle time) dedicated to deliver business service to the market
KNOWLEDGE MANAGEMENT
Ensured sustainability of knowledge by digitized documentation of all practicies, defintions, techniques and models
SECURITY
Adherence to the highest levels of cybersecurity and regulatory standards
QUALITY & CONTROL
Reduced organizational risk for errors, mistakes by automated work quality and control procedures
AUTOMATED COMPLIANCE
Audit transparency and traceability by deployed automated process compliance
Work out
new solutions
Deliverables
TRANSPARENT PRICING MODEL
Clearly visible digital workforce pricing levels depending on process compexity and volume
SERVICE DELIVERY MODEL
Established an effective RPA service support & maintenance model with defined roles & responsibilities in technical and solution domains
CONTROL FRAMEWORK
Prepared quality & control templates including reporting and audit procedures for robots coding accuracy
CONSISTENT IMPLEMENTATION PLAN
Actionable deployment plan with established required deliverables and mitigation procedures
SCOPING
Mapping of inscope processes, manual and automated roles with current technology solutions landscape and IT infrastructure
PROCESS DOCUMENTATION
Repository of RPA process documentation with redesigned end-to-end process workflows and controls
