Posted on: Jul 03, 2023
What is Capability Assessment?
Just how frequently do the organizations undergo Capability Maturity Assessment? These evaluations, which determine an organization’s readiness to adopt new technologies, implement new processes or undertake significant projects, are often few and far between. The reluctance to conduct them results from the time-consuming nature of the assessments and the possibility of unexpected results that could impact on an organization’s plans. I hope, that in this article, I will convince you that Capability Maturity Assessments are an investment worth making.
Process Capability Maturity Assessment is nothing more, but a process of evaluating and exploring an organization’s skills, abilities, knowledge and resources to achieve strategic goals or managing business processes in optimized way. The Capability Assessment can be used to pinpoint strengths and weaknesses, and assist in identifying the resources or support required to reach desired outcomes.
How to conduct a Capability assessment?
There are five main phases of a Capability Maturity Assessment process
- Strategy alignment;
- Process Capability Maturity status;
- Deep dive discovery;
- Market benchmark;
- Roadmap for change.
The Strategy alignment phase focuses on aligning process transformation needs and business expectations. Moreover, it is the best moment to evaluate current GBS organization maturity across relevant business functions.
Process Capability Maturity status phase assesses “AS-IS” status of centralized scope, governance models, process ownership and key service levels.
Deep dive discovery, though the most time-intensive due to many face to face interviews and group workshops, offers crucial insights into knowledge management methodologies and the suitability of metrics for driving process improvements.
Following data gathering, the GBS organization’s current state can be measured, market benchmarks identified for proper comparison and analysis, and detailed roadmap for changes crafted.
Levels of Capability Model
Several models exist for Capability Maturity Assessment, with each featuring different levels and stages. One well-known model is the Capability Maturity Model Integration (CMMI), which is presented in the below chart.
It’s important to note that the levels described above represent a progressive improvement in an organization’s capability. Using these models, organizations can identify their current maturity level, set improvement goals, and undertake targeted actions to advance to the next level.
Do you need to use capability assessments?
The main benefits of conducting Capability Maturity Assessment definitely are:
- Optimization of Global Service Delivery Model;
- Transparent view on organization’s (GBS) scope extension of processes ready to be centralized;
- Accurately measured processes driving organizational efficiency and effectiveness;
- Recommendations for standardized and harmonized processes;
- Reduced organizational risk by ensuring process regulatory fulfilment.
In summary, Capability Maturity Assessment process provides organizations with valuable insights into their strengths and weaknesses, enable process improvement, foster standardization, support risk management, and facilitate a culture of continuous improvement. As such, they are essential tools for organizations seeking to enhance their performance and realize their strategic objectives.
To learn more about the Capability Maturity Assessment process, contact the team at ADAPTIVE GROUP for expert guidance!