Posted on: Jun 05, 2026
Last week, during the second day of Pro Progressio‘s Follow the Leaders conference, our Managing Partner, Michal Bielawski, joined a fire chat with Violetta Krystyna Malek, EMBA, Co-Founder of Gekko advisoryNOW (GAN), exploring one of the key questions facing today’s GBS organizations:
“The Evolution of Hubs: What to Centralize and What to Keep Close to the Market?”
As companies continue to evolve their operating models, the challenge is no longer simply whether to centralize processes, but which processes create the greatest value when delivered through hubs and which require proximity to local markets, customers, and regulatory environments.
The conversation highlighted that successful transformation requires more than scale and efficiency. It demands a careful balance between global consistency and local responsiveness, supported by strong governance, business partnership, and a clear vision for growth.
A big thank you to Pro Progressio for creating another excellent platform for sharing experiences and perspectives from across the business services industry.