Posted on: May 26, 2026
One of the strongest messages from the SSOW Europe 2026 session led by Robert Godziszewski and Paweł Płocki was clear:
GBS does not have an AI tool problem. It has an operating model problem.
The discussion focused on what it truly takes to build an AI-empowered organisation beyond technology itself. From governance and process ownership to leadership mindset and organisational readiness, successful AI adoption requires much more than implementing new tools.
The session highlighted that scalable AI transformation happens when organisations redesign the way they operate, collaborate and create value across the business.
Thank you to everyone who joined the discussion and shared their perspectives during SSOW Europe in Lisbon.