Transformation Management Office
GBS Supplier Contact Management
Recommended especially when following demands appear:
- To manage contractual commercials and obligations in a structured way
- To stabilize and enhance service delivery framework and performance
Framework
INITIATE & PLAN
- State the business needs, expectations and risks towards 3rd Party Supplier relationship
- Verify initial intentions, key drivers
ANALYZE
- Evaluate contractual and business agreements in the following areas:
- Service Delivery Framework
- Legal regulations and Intellectual Property
- Transformation commitments
- Financials
BENCHMARK
- Best practices research from the market and recommendations in transfer pricing and billing model, Transformation investments, specific contract clauses
ALIGN
- Conclude new agreement with regard to governance model, communication channels, adjusted performance metrics and reporting framework
DEPLOY
- Document the re-defined contract obligations and conclude commitments
- Implement facilitators enabling all contractual amendments
SUSTAIN
- Monitor deployed changes and support common improvement initiatives
- Establish regular review procedures
Benefits
SERVICE DELIVERY ENHANCEMENT
Stabilized, enhanced service delivery framework by developed and improved operational, functional structures inlcuding information flows
TANGIBLE RELATIONSHIP
Established tangible relationship with 3rd Party Supplier supporting obligation fulfillment policy
VISIBILITY
Crystal & clear overview of all contractual commitment’s realization progress
CONTRACT COMPLIANCE
Ensured alignment among strategy, process, policies and regulations
SUPREME GUIDANCE
Profound guidance for issue resolution logs and risk mitigation plans based on Sector best practices and practical knowledge
TRANSPARENT FINANCIALS
Straighforward contract financial reporting to all parties: billing, revenue collection, price deductions and cost management
Work out
new solutions
Deliverables
GOVERNANCE
Set up of governance model and effective communication model with established transparent progress tracker
ISSUE RESOLUTION LOG
Issue assessment assisted with resolution log to ensure successful commitments realization
CONTRACT REFINITION
Refined and updated contract with all crucial entries ensuring cohension and complexity
CONTRACT ENABLERS
Transparent Roadmap with explicit list of contractual commitments and non- contractual obligations
DOCUMENTATION REPOSITORY
Standards driven, tangible documentation repository ensuring agreements integrity and elimination of potential disputes
COMMERCIALS MANAGEMENT
Simplify commercials tracker to control benefits and cost, additional price deductions
