Transformation Management Office
Documentation and Harmonization
Recommended especially when following demands appear:
- To increase operational efficiency
- To achieve higher quality and productivity
- To achieve readiness for automation technology
- To gain ability for scale, ease for process improvement and outsourcing
Framework
PROCESS MAPPING
- Deep dive sessions with Subject Matter Experts to describe the process, procedures in the Process Charter
- Review all existing process documentation and map the standards
DESIGN THE STANDARD
- Define and validate missing standards with SMEs
- Design „To-be” end to end process flows
DOCUMENT THE STANDARD
- Capture process inputs and outputs in „As-is” process flows
- Document the process description with all standards and detailed procedures in SOP with supporting documentation templates
DEPLOY THE CHANGE
- Introduce awareness sessions and training materials on standards deployment
HARMONIZE THE PROCESS
- Harmonize
the process and capture all deviations - Implement process improvements
MONITOR & SUSTAIN
- Monitor standards sustainability by implementation of respective controls and continuous re-assessment
- Manage handover of documented standards to operations
Benefits
EFFICIENCY
Higher efficiency achieved by reductions of deviations and wastes in the end-to-end process
PROCESS EXPERTISE
Standardization & harmonization program in line with systematic end to end methodology driven by real process experts
PROCESS EXCELLENCE
Process re-designed following desired standards and best practice
KNOWLEDGE REPOSITORY
Process know-how documented and easily assessible within organization
STANDARDS ADHERENCE
Operational process steps efficiently standardized and sustained in operations
COMPARABILITY
Increased visibility of deviations to agreed standards
COMPLIANCE & CONTROL
Industry standards and guidelines maintained in the process execution to mitigate risks
Work out
new solutions
Deliverables
PROCESS TAXONOMY
A documented and orderly set of process levels and activities in the shape of process charter
PROCESS FLOWS
Process inputs and outputs captured in „As-is” and „To-be” transparent process flows presenting reshaped operating model
PROCESS DOCUMENTATION
A designed and deployed Standard Operating Procedure with all supporting process documentation templates
DESIGNED STANDARD
Expected way of working in line with best-in-class recommendation and client process specifcs
PERFORMANCE METRICS
(Re)designed performance metrics model after standards implementation
IMPLEMENTED CONTROLS
Designed and deployed control framework to ensure adherence to standardized way of working and process compliance
