Transformation Management Office
Business Function Transitions
Recommended especially when following demands appear:
- To manage program of process transfer to desired location in a timely and effective manner
- To minimize program risk
- To minimize transiton cost
- To ensure process/service continuity of delivery on expected satisfaction level
Framework
Plan
- Review high level Transition Plan including budget estimate
- Confirm and follow Operational Model
- Evaluate transition expectations
Prepare
- Initiate and complete recruiotment process
- Prepare and execute Process Definition
- Facilitate technology enablements
- Ensure Knowledge Transfer readiness
Transfer
- Oboard Knowledge Transfer Team
- Plan and facilitate Knowledge Transfer phase
- Monitor parallel run and assess process independence factor for go live decision
Hypercare
- Implement GBS metrics framework and monitor performance, track risks and issues
- Define Hypercare plan
Handover
- Ensure consistency with operational stream and execute formal handover
- Formal transfer of documentation capturing all delivery agreements
Evaluate
- Establish and initiate process Improvment Plan
- Evaluate transition effectiveness and budget realization
- Define takeaways to deploy in next transition waves
Benefits
Qualified methodology
a clear and effective best in class transition methodology led by experienced practitioners
Effective communication
In time, consistent and transparent communication towards stakeholders building trust and increasing engagement
Team engagement
Team availability and commitment to drive transition goals and whole organizational infrastructure qualitatively
Seamless delivery
End-toend project accountability with focus to deliver according agreed transition milestones
Cost optimization
Managed with a continous focus on cost reduction while maximiznig business values and benefits
Compliance & control
The established role of compliance and control in "To-be" delivery model
Work out
new solutions
Deliverables
Transition plan
Detailed transition plan including timeframes of each transition phaes, dependencies & resources involved in the transition
Effective change model
Explicit change management model deployed with communication package towards all stakeholders
Risk mangement
Management over risk and issue tracker
Team management
Onboarding team members and facilitate general HR, Admin and IT matters across transition timelines
Governance model
Effecively designed and followed govermance model on each stage of transition
Knowledge transfer tracker
Knowledge transfer progress evaluated in a simpllify tracker
Process documentation
An overall view on the project(s) via access to professional documentation repository
