Strategic Business Guidance
Process Maturity Assessment
Recommended especially when following demands appear:
- Optimize business service model and accelerate transformation savings,
- Leverage GBS to accommodate expected business growth,
- Streamline process performance and enhance service delivery levels,
- Improve transparency of data management and business insights.
Framework
Strategy alignment
- Alignment on process transformation needs and business exceptations
- Assessment of GBS org maturity across business functions
Process Maturity status
- Assessment of “As-is” centralized scope, governance models, process ownership and key service levels
Deep dive discovery
- Validation knowledge managment methodologies
- Evaluation for suitability of the metrics to drive process improvments
Market benchmark
- Benchmarked GBS scope completion status, process maturity matrix and perfomance managment framework
- Best practice recomendations for process harmonization levels, control and compliance
Roadmap for the change
- Executive Summary with process transformation opportunity mapping and roadmap for respective process & service changes
Benefits
Service model
Optimized Global Service Delivery Model
Growth
Transparent view on GBS scope extension of process ready to be centralized
Productivity
Accurately measured processes driving organizational effciency and effectivness
Standardization
Recomendations for standardized and harmonized processes
Compliance
Reduced organizational risk by ensuring process regulatory fulfillment
Work out
new solutions
Deliverables
Delivery model
Designed delivery model in operations
Transformation roadmap
List of potential transformation initiatives tailored to size of the operations and business specifics
Benchmarking analysis
Process maturity matrix with gaps in capabilities and performance levels compared to the market benchmark
Expansion
Assessment on GBS scope harmonization and potential extension areas
Quality & Control
Recomendation on quality & control improvments
Performance metrics
Design and deployment of Key Performance indicators tailored to business enviroment
