Strategic Business Guidance
Centralization Methodology
Recommended especially when following demands appear:
- Recognized potential in centralization or change towards business services model,
- Streamline process performance and enhance service delivery,
- (re)Define governance for business services functions across business lines,
- Set up service platform for expected business growth and standardization.
Framework
ALIGN GBS ROLE
- Align current or future GBS model with business objectives and company strategic directions
- Collect & define business expectations, explore current market trends and showcase GBS potential for the business
ANALYZE PROCESS LANDSCAPE
- Collect and analyze Process Documentation, Service Delivery framework, process taxonomy, process controls and technology landscape
ASSESS POTENTIAL SCOPE
- Assess and identify potential scope for centralization
- Develop high-level business case
- Assess risks and create mitigation strategies for implementation scenarios
DESIGN OPERATING MODEL
- Design „To-be” Service Delivery Model
- Prepare Transition Plan and approach
- Create Change Management communication package
RECOMMEND
- Executive Summary recommendations with GBS Roadmap, scale (FTEs), scope and desired service operating models
- Define detailed implementation plan including initial location assessment, risk mitigation plan and change management aspects
TRANSITION FRAMEWORK
- Deploy Transition Methodology
- Knowledge capture progress
- Stakeholders management
- Handover to Operations
Benefits
SCALABILITY
Substantial talent & expertise pool thanks to concentration of the workforce in single location
PRODUCTIVITY
Productivity improvements in process execution leveraging larger scale of operations
PROCESS OWNERSHIP
Process ownership and performance management framework driving process improvements
PROCESS COMPLIANCE
Process compliance by implementation of single process execution standards
AUTOMATION
Further process standardization enabling full automation of the transactional activities
TRANSPARENCY
Full transparency of data, process cost drivers and benchmark optimization solutions
Work out
new solutions
Deliverables
GBS ROADMAP
Preparation of GBS Roadmap (scope and scale) including strategic, tactical and operational plans
GBS SITE SELECTION MATRIX
Initial location assessment based on business specific imperatives
BUSINESS CASE
Created and validated business case assumptions for selected location(s)
OCM FRAMEWORK
Designed Organizational Change Management Model
TRANSITION PLAN
Recommended transition method and designed Transition Plan
PROCESS DESIGN
As-Is Process assessment and designed To-Be process flows
