Service Delivery Enhancement
Interim Service Delivery Leadership
Recommended especially when following demands appear:
- To access leadership talent pool with proven records of success in accelerating productivity and organizational performance,
- To fulfill an unexpected vacancy due to sickness, vacations or unavailability.
Framework
PROCESS MANAGEMENT
- Analyze End-to- end Process Key Performance Indicators and critical challenges in data source
- Ensure continuous process improvement plan
SLA PERFORMANCE MANAGEMENT
- Manage effectively domain Service Level Agreement in line with best in class practices and reporting benchmarks
- Deploy risk management framework and mitigation plan
PEOPLE MANAGEMENT
- Establish sustainable governance and communication structures
- Mentor all reportees to achieve organizational and operational goals
- Ensure proper resource pool skillset
QUALITY MANAGEMENT
- Supervise quality framework with compliance audit plans
- Deploy quality improvement techniques in quality framework to secure business benefits and eliminate process gaps
FINANCE MANAGEMENT
- Ensure budgeting, financial planning and expense tracking in order to achieve financial goals
- Optimize band mix model to enhance productivity
KNOWLEDGE MANAGEMENT
- Anchor continuous process of knowledge sharing and best practices implementation
- Ensure knowledge sustainability including back- up and handover structure
Benefits
LEADERSHIP TALENT POOL
Experienced process leadership talent pool qualified in accelerating productivity and organizational performance
EFFECTIVE MANAGEMENT
Successful process performance management based on proven industry models, methodologies and techniques
DOMAIN EXPERTISE
Comprehensive insight of practicioners with best in class domain practices and knowledge
ON DEMAND AVAILABILITY
Top class resources available immediately and matching specific profile requirements
PEOPLE DEVELOPMENT
Employee’s professional growth of skills ensured by mentoring leadership style
QUALITY FOCUS
Strived for continuous improvement and high quality standards by following methodologies like Lean, Six Sigma to secure business compliance
Work out
new solutions
Deliverables
PROCESS GOVERNANCE
Established adjusted governance and communication model between segments of process operations
OPTIMIZED ORGANIZATIONAL STRUCTURE
Optimized band mix and span of control to accelerate productivity
IMPROVEMENT OPPORTUNITIES
Subsequent improvement recommendations for process optimization
SLA PERFORMANCE
Managed effectively domain Service Level Agreement with optimized built-in Key Performance Indicators framework
QUALITY MANAGEMENT
Implemented quality improvement techniques to achieve higher business benefits
KNOWLEDGE MANAGEMENT
Sustainable set of deployed practices documenting all definitions and techniques to enable seamless knowledge transfer and back-up structure
