Service Delivery Enhancement
Global Process Management
Recommended especially when following demands appear:
- To manage end-to-end process framework,
- To manage benchmarking process and build process transformation strategy,
- To build frameworks for process documentation, execution & control,
- To lead bottom-up initiatives and process change implementations.
Framework
PROCESS DOCUMENTING REPOSITORY
- Design documentation ownership and repository ( Taxonomy, GPD, SOPs) and monitor changes
- Build knowledge management framework across all process functions
SCOPE DEFINITION
- Design Target Operating Model (business, GBS, ext. suppliers)
- Build the framework and drive End- to-end process governance
- Analyze market trends
STANDARDIZE & HARMONIZE
- Define standardization focus areas and framework
- Drive programs for harmonization of process execution
- Develop concept of bottom-up process changes
PROCESS PERFORMANCE MANAGEMENT
- Design the performance measurement framework (KPIs) with proper internal performance reporting structure
- Drive process performance improvements
- Benchmark process measures to reach best-in- class level
TRANSFORM & AUTOMATE
- Assessment of process maturity
- Benchmark process levels and practices vs market trends
- Identify potential transformation strategies, automation & robotics areas and build the roadmaps for implementation
CONTROL & COMPLIANCE
- Drive programs or initiatives for process control & compliance framework
- Ensure process design adherence to legal and fiscal requirements
- Benchmark control framework vs market peers or best practices
Benefits
SUPREME GUIDANCE
Accommodated industry networking and access to brand new market trends
STANDARDIZATION
Designed process standards ensuring high quality of service delivery and regulatory fulfillment
HARMONIZATION
Process harmonized according desired standards supported with best practices and unified documentation templates
KNOWLEDGE MANAGEMENT
Knowledge as an asset sustained in the organization and continuously upgraded
EFFECTIVE CHANGE MODEL
Successful process change deployment supported with effective communication model ensuring top-down-top information flow
PROCESS EXCELLENCE
Deployed recurring process improvement approach with sanity checks and methods
COMPLIANCE & CONTROL
Industry, legal and regulatory standards, guidelines maintained in the process execution
Work out
new solutions
Deliverables
PROCESS MANAGEMENT
Established and anchored End- to-end process management framework with defined Target Operating Model
PROCESS TAXONOMY
Documented (global) service catalog and process effort estimation
DESIGNED STANDARDS
Expected way of working in line with best-in-class recommendation and client process specifics
PROCESS DOCUMENTATIONS
Comprehensive documentation repository and ownership to monitor changes
PROCESS TRANSFORMATION
Defined process centralization, transformation and automation strategies with the roadmaps for implementation
PERFORMANCE METRICS
Performance metrics model benchmarked to market trends and supported with effective reporting structure
IMPLEMENTED CONTROLS
Deployed control framework to ensure adherence to standardized way of working and process compliance
