Service Delivery Enhancement
Automation Centre of Excellence
Recommended especially when following demands appear:
- To enhance operational streams with new technologies for reducing cost and increasing productivity,
- To follow structured and qualified automation development methodology with standardized procedures,
- To re-use automation knowledge and best practices within organization,
- To ensure security standards and audit compliance,
- To deploy upskilling program for workforce affected by RPA solution.
Framework
AUTOMATION STRATEGY
- Design vision, mission and automation strategy/roadmap with Operating Model
- Review service catalog and assess automation scalability potential within organization
- Create automation business case framework with program metrics to measure value realization
- (Re)design End to end Process Key Performance Indicators synergized with automation delivery model
PEOPLE
- Set up a communication model to enable effective best practice and knowledge sharing
- Launch upskilling program with comprehensive training curriculum
- Design ACoE Change Management Toolkit to deploy a change in the organization
- Assess gaps and introduce competence matrix for required skillset
TECHNOLOGY
- Define automation development methodologies, tools and standardized procedures
- Examine existing automation solution architecture and security standards
- Establish technology solution framework including supplier’s relationship and support model
- Deploy transparency and traceability standards for process compliance
Benefits
ACoE EXPERTISE
Fast access to automation experts with effective re-use of knowledge, capabilities within organization
EFFICIENCY
Reduced manual mistakes and backlogs leading to shorter turnaround time (cycle time) dedicated to deliver business value service to the market
SECURITY
Adherence to the highest levels of cybersecurity and regulatory standards
STREAMLINED PROCESS
Optimized process steps with elimination of unnecessary loops
AUTOMATION SCALABILITY
Enabled expansion of automation utilization to wider range of services and processes within organization
AUTOMATED COMPLIANCE
Standardized automated audit process compliance procedures improving transparency and traceability
UPSKILLING
More advanced roles and responsibilities performed by motivated, capable and confident workforce
Work out
new solutions
Deliverables
AUTOMATION ROADMAP
Designed automation strategy/roadmap with Operating Model
DEPLOYMENT & STANDARDIZATION
Defined standardized automation development approach inluding methodology, tools and procedures
AUTOMATION SCALABILITY ASSESSMENT
Opportunity mapping per process with scalability level within organization
BUSINESS CASE FRAMEWORK
Created automation business case framework with program metrics and measure value realization
RISK MITIGATION PLAN
Holistic plan of change for people affected in the organization with contingency scenarios
LEARNING & DEVELOPMENT
Repository of RPA process documentation with redesigned end-to-end process workflows and controls
