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Centre Of Excellence Framework

Centre Of Excellence Framework

FRAMEWORK

Specify CoE Mission and Vision in line with expected strategic business objectives and needs

Establish Governance structure with accountability and responsibility areas

Define consistent Operational design with multicross functions (IT, HR etc.)

Determine CoE Balanced scorecard to measure expected business value

Establish Leadership style culture supporting Process Excellence and Organizational Change Management
Launch Education platform for Employees with training curriculum

Re-design End-to-end Process Key Performance Indicators with systems set up
Deploy Best practice framework for cross functional re-use

Introduce Knowledge management and documentation repository framework

Set up a Communication model within organization to enable effective knowledge sharing

Introduce competence matrix to map critical skills and assess gaps

Establish continuous Benchmarking framework for service delivery excellence

Specify CoE Mission and Vision in line with expected strategic business objectives and needs
Establish Governance structure with accountability and responsibility areas
Define consistent Operational design with multicross functions (IT, HR etc.)
Determine CoE Balanced scorecard to measure expected business value

Re-design End-to-end Process Key Performance Indicators with systems set up
Deploy Best practice framework for cross functional re-use
Establish continuous Benchmarking framework for service delivery excellence
Introduce competence matrix to map critical skills and assess gaps

Set up a Communication model within organization to enable effective knowledge sharing
Introduce Knowledge management and documentation repository framework
Launch Education platform for Employees with training curriculum
Establish Leadership style culture supporting Process Excellence and Organizational Change Management

BENEFITS

SERVICE MODEL

Excellent benchmarked service model to accelerate business growth

STREAMLINED PROCESS

Operational process steps more consistent and efficiently sorted within organization

AGILITY

Shorter turnaround time (cycle time) dedicated to deliver business service to the market

UPSKILLING

Motivated, capable, and confident workforce for more advanced roles and responsibilities in the future

EXPERTISE

More effective re-use of available assets and faster access to expertise within organization

PROCESS COMPLIANCE

Reduced organizational risk by ensuring process regulatory fulfillment

DELIVERABLES

CoE ROADMAP

Defined strategic CoE Roadmap collaborated with business objectives and dynamics

BEST PRACTICE FRAMEWORK

Knowledge management framework with comprehensive instructions and procedures repository Creation of best practice sharing platforms

VALUE STREAM MAPPING

With all visualized critical steps in a specific process to optimize the way to deliver to customers

BENCHMARKING FRAMEWORK

Benchmarking framework as a trigger to continuous process excellence

OPERATING MODEL

Introduction of sustainable governance and communication structures

PROCESS MONITORING

Deployment of effective and thorough process monitoring system with defined performance metrics

LEARNING & DEVELOPMENT

Education platform for Employees with training curriculum