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Anna  Gajewska-Makuch

Anna Gajewska-Makuch

Program Manager, Senior Consultant Adaptive SAG

Program Manager / Senior Process Consultant at ADAPTIVE Solutions & Advisory Group.

Over 13 years of relevant business experience comprising:

  • 4 years in various operational roles for Philips Electronics within captive shared services center and subsequent outsourcing contract with Infosys BPO:
    • 2 years as Accounts Payable Independent Accountant,
    • 2 years as VAT Accountant, VAT Process Specialist & VAT team Process Lead,
  • 9 years at Infosys BPO:
    • 3 years as Transition Team Lead and Team Leader for Tax processes (VAT, Deferred Tax, Income Tax) for Atlas Copco, supervising the transitions of tax processes from Client’s EMEA locations, leading transformation into the new ERP system, new VAT solution & framework creation including the design of the tool to standardize, automate and simplify the VAT declaration execution, implementation of LEAN Management,
    • 1,5 year as Operation Manager of Tax & Statutory Department for Signify, focusing on operation stabilization and smooth process delivery after the company division,
    • 1,5 year as Client Operations Head for Gibson Innovations (F&A scope), accountable for smooth SLA delivery & productivity projects, applying organizational changes & increasing the maturity of delivery in BPO environment, implementation of Continuous Improvement culture,
    • 3 years as Senior Operations Manager of OtC department for Akzo Nobel, with span of control ~130 FTEs - multinational team providing service in 20 languages for 30 EMEA countries; accountable for realization of Client’s strategic objectives, ensuring SLA, securing proper knowledge management procedures with focus on the process quality improvement; stimulating motivation and mentoring of the OtC Team Leaders;​ partner for Client’s transformation projects,
  • Since beginning of 2021 Program Manager / Senior Consultant role at ADAPTIVE Solutions & Advisory Group.

Graduate of the University of Lodz with master’s degree in Environmental Protection (Faculty of Biology and Earth Science). She also holds bachelor's degree of the Academy of Humanities and Economics with the specialization in Management and Marketing.Graduate of Executive mini–MBA Program at Polish – American Management Centre at the University of Lodz.

Anna is a professional with broad experience in international, multicultural, fast-moving environments and expert in setting up & maintaining relations with Clients. Leading people in transition and operational mode, stabilizing processes from transition to operation phase. Bringing very good business results by building improvement culture and inspiring people to follow. Creative problem solver with excellent communication, organizational and analytical skills. LEAN practitioner, passionate about eliminating MUDA wastes through various improvements initiatives. Constantly looking for new challenges.

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