Consultant/ Process Leader at ADAPTIVE Solutions & Advisory Group – Customer Service, Sourcing & Procurement processes, in particular for Shared Services & Outsourcing centres.
Over 12 years of professional experience in Sourcing & Procurement / Customer Service, comprising:
6 years in Logisticin production company:
2 years as Logistic Specialist at Dyrup Ltd.; industrial customers service, warehouse work coordination;
3 years as Logistic Specialist at Teknos Ltd.; maintenance of continuity of sales for Europe and Eastern Europe, industrial customers service, cooperation and negotiations with a head office abroad;
6 years at Infosys BPO Poland within Sourcing & Procurement and Finance & Accounting areas:
3 years as Process Specialist at Infosys BPO for Procter and Gamble; handling end to end processes in purchase to pay, transaction monitoring, quality controlling, and reporting;
2 years as Quality SPOC at Infosys BPO for Procter and Gamble; coordinating internal audit process, knowledge and document management, working with operations to identified improvement opportunities;
Over 1 year as Process Specialist at Infosys BPM for ING Bank; maintaining communication and professional relations with Client, supporting TL in quality controlling and reporting, subject matter expert in Request to Pay, supporting the implementation of VBA automation on the match exception process for ING Bank;
Since the beginning of 2019, Consultant / Project Leader role at ADAPTIVE Solutions & Advisory Group. Advising clients in the procurement and financial processes.
Anna is well-organized person with excellent interpersonal skills and highly developed communication and negotiating skills.