Michał Ejchman

Michał Ejchman

Senior Manager/Principal Consultant

Senior Manager / Principal Consultant at ADAPTIVE Solutions & Advisory Group specializing in F&A Service Delivery, Transformation Programs and Technology solutions and experienced captive as well as outsourced Service Centres ang Global Business Service environments in Poland, Czechia, and South Africa. Managed transition programs and Change Management programs for multicultural teams with exposure to senior executive functions.

The relevant experience of his over 18 years of professional life cover:

  • ​Since 2021 Senior Manager/ Principal Consultant at ADAPTIVE Solutions & Advisory Group
  • 5 years as Program Manager / Senior Consultant at ADAPTIVE Solutions & Advisory Group took care of internal and external initiatives comprising of:
    • Rescue Rangers service dedicated to give short to medium term support with big volumes transactions
    • Would You Join – an Employer Branding and Employee wellness program
    • Knowledge Management initiative – building a bank of Adaptive methodologies and solutions
    • Interim Source To Pay Process Manager for Service Centre in Lodz managing PTP department of 50-70 FTEs, supervising process transformation and automation initiatives
    • Interim PtP Domain Manager for SSC in Lodz with overall responsibility for operations excellence and productivity improvement programs
    • Finance Process Manager coordinating P2P process reinforcement program
    • Coach and Mentor for P2P Global Process Owner at GBS, Bulgaria
    • Process Mapping, Transition and Automation Assessment and Roadmap for Shared Service Centres​
  • Over 9 years at Infosys BPO Ltd:
    • 2,5 years as IT service Change Manager in charge of process improvement programs and communication between BPO operations and IT support;
    • 1,5 years as Transition Team Lead responsible for transitions from onsite to nearshore/offshore locations;
    • 2 years as Integration and Transition Project Manager in the lead of BPO unit set up in the Czech Republic for Atlas Copco, Republic of South Africa for Philips Electronics, with process integration and OCM initiatives for rebadged client employees;
    • 2 years as Finance Centre of Excellence Manager driving process excellence and people development initiatives across EMEA region;
    • 1 year as Operations Manager for Data Mining and Business Analysis processes for Rio Tinto and managing advanced financial and business analysis services team of professionals;
    • 0,8 year as Process Automation Team Manager for Procter&Gamble
  • Over 3 years at Philips Royal Electronics European Service Centre:
    • Over 1 year as Accounts Payable Independent Accountant;
    • 2 years as IT Business Analyst leading application implementation projects and process improvements;
  • 1,5 years as customer service and data analyst at mBank – the first online bank in CEE;

Graduate of the University of Lodz, with M.Sc. in Economics and postgraduate diploma in Business Excellence. Certified Coach by Polska Szkoła Coachingu.

Focused on people coaching, company culture (constant process improvements, Lean, project mindset) and data analysis (Black Belt in Lean/Six Sigma, Big Data enthusiast).

​Native Polish, speaks fluent English.

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