Adaptive Solutions & Advisory Group in 2021prepared a new portfolio of 24 products, which comprehensively supports Shared Services Centers (SSC/GBS) management, especially in centralization, transformation and automation of processes. It is unique in Europe consulting proposition of a holistic approach to this kind of organizations, on every stage of their organizational cycle - from the vision of creating to operational support in already functioning Centers.
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Adaptive’s consultants support Clients in strategy of Shared Services Centers building - analyze which activities should be centralized, prepare methodology and action plan, forecast ROI and centers’ development, carry out due diligence tests for the future investment.
Adaptive provides services related to localization potential assessment for new centers: analyze geopolitical situation in country/city, access to talents - students and experienced employees, the level of salary in chosen location, availability of office space including costs, possibility of co-financing of investment by regional economic zones, governments etc., communication and transportation potential.
Adaptive provides support in formal and legal aspects related to the establishment of a new Shared Services Centre as well.
On next level Adaptive supports Clients in recruitment for transferred positions, often participates in recruitment process.
Another service provided by Adaptive is work on process documentation and building/rebuilding existing process to already centralized environment (process maps, matrices, RACI, SOP – Standard Operation Procedures, business process modeling, „from AS-IS to TO-BE”).
Adaptive facilitates the implementation of Shared Services Centers migration processes. Lays out transition plan, parallelly prepares communication strategy to employees related to changes.
Adaptive’s Transition Managers participate in or independently manage changes in the organization, supports new employees in knowledge transfer and documentation sharing and indicate potential risks.
Another area of Adaptive service for already operating Shared Services Centers’s are business analysis of their process maturity and searching for areas to improve, increase quality and effectivity of processes, prioritization and calendar of these improvements, engaging employees at every level of the organization and implementation of new working methods.
Experienced Adaptive experts in projects and programs management area can be assign as consultants to on-site work in Client’s office in order to provide services in the field of process preparation, monitoring and measurement of achieved results and coordinating the projects.