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Knowledge Management Framework

Knowledge Management Framework
 

FRAMEWORK

  • Map and validate all Standard Operating Procedures
  • Design documentation repository framework and change procedures
  • Ensure process induction program for new joinees
 
 
  • Review/design process activity catalog
  • Complete service descriptions
  • Map all specific process nuances in the process framework
  • Create recurring training plan
  • Establish and support trainer’s network
  • Monitor process training completion
  • Introduce training certification framework
 
 
  • Create competence matrix based on documented process
  • Map available skills and competence gaps
  • Identify trainings required
  • Establish audit procedures to ensure documentation quality and completeness
  • Deploy Backup & Handover structure
  • Ensure continuous update cycle for trainings, competence matrix, SOPs
 
 
  • Build a best practice database and knowledge sharing platform
  • Establish back-up & handover practices and checklists

BENEFITS

STANDARDS ADHERENCE

Defined standards followed and monitored with change request procedure deployment

EFFICIENCY

Operational process efficiently sorted within business unit/ department leading to proven operational productivity

INNOVATION

Access to properly managed knowledge creates field for innovation among business units and departments

CUSTOMER SATISFACTION

Enhanced employee job based knowledge improving service quality and customer satisfaction

EXPERTISE

Easy access to documentation, training and expertise within organization

EMPLOYEE GROWTH

Motivated, capable and confident workforce with stronger performance results

AGILITY

Fast knowledge transfers driving effective re-use of available resources

DELIVERABLES

PROCESS TAXONOMY

Defined process service catalog with clear view of end-to-end process flow and workload estimation, volume fluctuation

DOCUMENTATION FRAMEWORK

Knowledge management repository framework with service business descriptions, operational intructions and change procedures

BEST PRACTICE REPOSITORY

Introduced best practice sharing platform to scale re-use within organization

BACK-UP & HANDOVER

Designed back-up structures within organization & handover procedures

SKILLS MATRIX

Identified and evaluated critical skills matrix required for organizational goals realization including gap analysis

TRAINING CURRICULUM

Comprehensive training plan capturing technical and soft skills with progress tracker

CERTIFICATION FRAMEWORK

Deployed skills and knowledge credentiality framework for employees

Adaptive Group
Plac Wolnosci 3
91-415 Lodz
Poland