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Operational Support - Rescue Rangers

Operational Support - Rescue Rangers
 

FRAMEWORK

  • Placement of Rescue Ranges team in client’s organizational structure
  • Schedule and deploy takeover plan
  • Obey client’s house rules and comply with code of conduct restrictions
 
 
  • Define operational support goals and expectations
  • Map and facilitate technology enablements for service delivery
  • Set up of reporting framework and effective communication model
  • Deploy transparent status tracker on progress, volumes realization, KPIs results
  • Report effort involvement
 
 
  • Align Key Performance Indicators with related baseline
  • Ensure Service Level compliance
  • Document all operational steps, process nuances in Standard Operating Procedures
  • Handover to client’s operational team after assignment completion
 
 
  • Report recommendations for process improvements
  • Lead selected initiatives

BENEFITS

QUALIFIED RESOURCES

Experienced pool of knowledgeable experts commited to support operationally

TRANSPARENT MEASUREMENTS

Realistic goals set-up with clear picture on progress realization and SLA compliance

PROCESS EXCELLENCE

Strived for continuous improvement and high quality standards execution approach supported with methodologies like Lean, Six Sigma etc.

ON DEMAND AVAILABILITY

Top class resources available immediately and matching specific profile requirements and with foreign language capabilities

DOMAIN EXPERTISE

Comprehensive process insight of practicioners with best in class domain practices and knowledge

PROCESS CONTINUITY

Eliminated service delivery disturbance with aftercare assistance and complete process documentation

DELIVERABLES

SLA PERFORMANCE

Deployed transparent dashboard to monitor defined Key Performance Indicator Results

IMPROVEMENT OPPORTUNITIES

Subsequent improvement recommendations for process optimization with selected initiatives deployed

PROCESS DOCUMENTATION

Comprehensive process steps captured in Standard Operating Procedures template including all process nuances with ensured seamless handover

QUALITY MANAGEMENT

Implemented quality improvement techniques to achieve higher business benefits according reporting structures

CONTROL EXECUTION

Internal controls executed, documented and reported on time