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Global Process Management

Global Process Management
 

FRAMEWORK

  • Design documentation ownership and repository (Taxonomy, GPD, SOPs) and monitor changes
  • Build knowledge management framework across all process functions
 
 
  • Design Target Operating Model (business, GBS, ext. suppliers)
  • Build the framework and drive End-to-end process governance
  • Analyze market trends
  • Define standardization focus areas and framework
  • Drive programs for harmonization of process execution
  • Develop concept of bottom-up process changes
 
 
  • Design the performance measurement framework (KPIs) with proper internal performance reporting structure
  • Drive process performance improvements
  • Benchmark process measures to reach best-inclass level
  • Assessment of process maturity
  • Benchmark process levels and practices vs market trends
  • Identify potential transformation strategies, automation & robotics areas and build the roadmaps for implementation
 
 
  • Drive programs or initiatives for process control & compliance framework
  • Ensure process design adherence to legal and fiscal requirements
  • Benchmark control framework vs market peers or best practices

BENEFITS

SUPREME GUIDANCE

Accomodated industry networking and access to brand new market trends

STANDARDIZATION

Designed process standards ensuring high quality of service delivery and regulatory fulfillment

HARMONIZATION

Process harmonized according desired standards supported with best practices and unified documentation templates

KNOWLEDGE MANAGEMENT

Knowledge as an asset sustained in the organization and continuously upgraded

EFFECTIVE CHANGE MODEL

Successful process change deployment supported with effective communication model ensuring top-down-top information flow

PROCESS EXCELLENCE

Deployed recurring process improvement approach with sanity checks and methods

COMPLIANCE & CONTROL

Industry, legal and regulatory standards, guidelines maintained in the process execution

DELIVERABLES

PROCESS MANAGEMENT

Established and anchored End-to-end process management framework with defined Target Operating Model

PROCESS TAXONOMY

Documented (global) service catalog and process effort estimation

DESIGNED STANDARDS

Expected way of working in line with best-in-class recommendation and client process specifcs

PROCESS DOCUMENTATIONS

Comprehensive documentation repository and ownership to monitor changes

PROCESS TRANSFORMATION

Defined process centralization, transformation and automation strategies with the roadmaps for implementation

PERFORMANCE METRICS

Performance metrics model benchmarked to market trends and supported with effective reporting structure

IMPLEMENTED CONTROLS

Deployed control framework to ensure adherence to standardized way of working and process compliance