Global Process Management

FRAMEWORK

Design documentation ownership and repository (Taxonomy, GPD, SOPs) and monitor changes
Build knowledge management framework across all process functions

Design the performance measurement framework (KPIs) with proper internal performance reporting structure
Drive process performance improvements
Benchmark process measures to reach best-inclass level

Assessment of process maturity
Benchmark process levels and practices vs market trends
Identify potential transformation strategies, automation & robotics areas and build the roadmaps for implementation

Accommodated industry networking and access to brand new market trends

Designed process standards ensuring high quality of service delivery and regulatory fulfillment

Process harmonized according desired standards supported with best practices and unified documentation templates

Knowledge as an asset sustained in the organization and continuously upgraded

Successful process change deployment supported with effective communication model ensuring top-down-top information flow

Deployed recurring process improvement approach with sanity checks and methods

Industry, legal and regulatory standards, guidelines maintained in the process execution

Established and anchored End-to-end process management framework with defined Target Operating Model

Documented (global) service catalog and process effort estimation

Expected way of working in line with best-in-class recommendation and client process specifics

Comprehensive documentation repository and ownership to monitor changes

Defined process centralization, transformation and automation strategies with the roadmaps for implementation

Performance metrics model benchmarked to market trends and supported with effective reporting structure

Deployed control framework to ensure adherence to standardized way of working and process compliance