Interim Service Delivery Leadership

FRAMEWORK

Analyze End-to-end Process Key Performance Indicators and critical challenges in data source
Ensure continuous process improvement plan

Manage effectively domain Service Level Agreement in line with best-in-class practices and reporting benchmarks
Deploy risk management framework and mitigation plan

Supervise quality framework with compliance audit plans
Deploy quality improvement techniques in quality framework to secure business benefits and eliminate process gaps

Ensure budgeting, financial planning and expense tracking in order to achieve financial goals
Optimize band mix model to enhance productivity

Anchor continuous process of knowledge sharing and best practices implementation
Ensure knowledge sustainability including backup and handover structure

Experienced process leadership talent pool qualified in accelerating productivity and organizational performance

Successful process performance management based on proven industry models, methodologies and techniques

Comprehensive insight of practicioners with best in class domain practices and knowledge

Top class resources available immediately and matching specific profile requirements

Employee’s professional growth of skills ensured by mentoring leadership style

Strived for continuous improvement and high quality standards by following methodologies like Lean, Six Sigma to secure business compliance

Established adjusted governance and communication model between segments of process operations

Optimized band mix and span of control to accelerate productivity

Subsequent improvement recommendations for process optimization

Managed effectively domain Service Level Agreement with optimized built-in Key Performance Indicators framework

Implemented quality improvement techniques to achieve higher business benefits

Sustainable set of deployed practices documenting all definitions and techniques to enable seamless knowledge transfer and back-up structure