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Interim Service Delivery Leadership

Interim Service Delivery Leadership
 

FRAMEWORK

  • Analyze End-to-end Process Key Performance Indicators and critical challenges in data source
  • Ensure continuous process improvement plan
 
 
  • Manage effectively domain Service Level Agreement in line with best in class practices and reporting benchmarks
  • Deploy risk management framework and mitigation plan
  • Establish sustainable governance and communication structures
  • Mentor all reportees to achieve organizational and operational goals
  • Ensure proper resource pool skillset
 
 
  • Supervise quality framework with compliance audit plans
  • Deploy quality improvement techniques in quality framework to secure business benefits and eliminate process gaps
  • Ensure budgeting, financial planning and expense tracking in order to achieve financial goals
  • Optimize band mix model to enhance productivity
 
 
  • Anchor continuous process of knowledge sharing and best practices implementation
  • Ensure knowledge sustainability including backup and handover structure

BENEFITS

LEADERSHIP TALENT POOL

Experienced process leadership talent pool qualified in accelerating productivity and organizational performance

EFFECTIVE MANAGEMENT

Successful process performance management based on proven industry models, methodologies and techniques

DOMAIN EXPERTISE

Comprehensive insight of practicioners with best in class domain practices and knowledge

ON DEMAND AVAILABILITY

Top class resources available immediately and matching specific profile requirements

PEOPLE DEVELOPMENT

Employee’s professional growth of skills ensured by mentoring leadership style

QUALITY FOCUS

Strived for continuous improvement and high quality standards by following methodologies like Lean, Six Sigma to secure business compliance

DELIVERABLES

PROCESS GOVERNANCE

Established adjusted governance and communication model between segments of process operations

OPTIMIZED ORGANIZATIONAL STRUCTURE

Optimized band mix and span of control to accelerate productivity

IMPROVEMENT OPPORTUNITIES

Subsequent improvement recommendations for process optimization

SLA PERFORMANCE

Managed effectively domain Service Level Agreement with optimized built-in Key Performance Indicators framework

QUALITY MANAGEMENT

Implemented quality improvement techniques to achieve higher business benefits

KNOWLEDGE MANAGEMENT

Sustainable set of deployed practices documenting all definitions and techniques to enable seamless knowledge transfer and back-up structure