Process Performance & Quality Management

FRAMEWORK

Benchmark process performance measurement and quality assurance with best-in-class pracitices
Indicate the reporting process performance improvements and quality management

(Re)design Key Performance Indicators with systems set up
Deploy automated dashboard with visualization of Performance Indicators and reporting timetable

Deploy desired quality controls policy and sanity checks in activities and tasks needed to maintain a desired level of excellence

Strong focus on strategic and business objectives clearly communicated across organization and actionable

Full picture on key drivers impacting business, process performance by having tailored designed performance metrics

Shorter turnaround time (cycle time) dedicated to deliver business value to the market

Updated and followed industry quality standards and guidelines relating to the process execution

Ability to achieve faster and factor-based decision making due to data reliability

Established effective operational governance model with internal regular review reporting framework

Implemented critical controls & sanity checks with continuous improvement methods

Automated dashboard presenting Key Performance Indicators results integrated with existing system set-up

Process performance results compared with benchmark Proposed solutions for accelerating performance level

Refined process performance framework per domain with designed and deployed Key Performance Indicators tailored to business environment

Documentation for whole process performance methods and detailed source of data calculation