Process Maturity Assessment

FRAMEWORK

Assessment of „As-Is” centralized scope, governance models, process ownership and key service levels

Benchmarked GBS scope completion status, process maturity matrix and performance management framework
Best practice recommendations for process harmonization levels, control and compliance

Executive Summary with process transformation opportunity mapping and roadmap for respective process & service changes

Optimized Global Service Delivery Model

Transparent view on GBS scope extension of processes ready to be centralized

Accurately measured processes driving organizational efficiency and effectiveness

Recommendations for standardized and harmonized processes

Reduced organizational risk by ensuring process regulatory fulfillment

Designed delivery model in operations

List of potential transformation initiatives tailored to size of the operations and business specifics

Process maturity matrix with gaps in capabilities and performance levels compared to the market benchmark

Assessment on GBS scope harmonization and potential extension areas

Recommendations on quality & control improvements

Design and deployment of Key Performance Indicators tailored to business environment