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Process Maturity Assessment

Process Maturity Assessment
 

FRAMEWORK

  • Alignment on process transformation needs and business expectations
  • Assessment of GBS org maturity across business functions
 
 
  • Assessment of „As-is” centralized scope, governance models, process ownership and key service levels
  • Validation of knowledge management methodologies
  • Evaluation for suitability of the metrics to drive process improvements
 
 
  • Benchmarked GBS scope completion status, process maturity matrix and performance management framework
  • Best practice recommendations for process harmonization levels, controls and compliance
  • Executive Summary with process transformation opportunity mapping and roadmap for respective process & service changes
 

BENEFITS

SERVICE MODEL

Optimized Global Service Delivery Model

GROWTH

Transparent view on GBS scope extension of processes ready to be centralized

PRODUCTIVITY

Accurately measured processes driving organizational efficiency and effectiveness

STANDARDIZATION

Recommendations for standardized and harmonized processes

COMPLIANCE

Reduced organizational risk by ensuring process regulatory fulfillment

DELIVERABLES

DELIVERY MODEL

Designed delivery model in operations

TRANSFORMATION ROADMAP

List of potential transformation initiatives tailored to size of the operations and business specifics

BENCHMARKING ANALYSIS

Process maturity matrix with gaps in capabilities and performance levels compared to the market benchmark

EXPANSION

Assessment on GBS scope harmonization and potential extension areas

QUALITY & CONTROL

Recommendations on quality & control improvements

PERFORMANCE METRICS

Design and deployment of Key Performance Indicators tailored to business environment