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Centralization Methodology

Centralization Methodology

FRAMEWORK

Align current or future GBS model with business objectives and company strategic directions
Collect & define business expectations, explore current market trends and showcase GBS potential for the business

Collect and analyze Process Documentation, Service Delivery framework, process taxonomy, process controls and technology landscape

Assess and identify potential scope for centralization
Develop high-level business case
Assess risks and create mitigation strategies for implementation scenarios

Design „To-be” Service Delivery Model
Prepare Transition Plan and approach
Create Change Management communication package

Executive Summary recommendations with GBS Roadmap, scale (FTEs), scope and desired service operating models
Define detailed implementation plan including initial location assessment, risk mitigation plan and change management aspects

Deploy Transition Methodology
Knowledge capture progress
Stakeholders management
Handover to Operations

BENEFITS

SCALABILITY

Substantial talent & expertise pool thanks to concentration of the workforce in single location

PRODUCTIVITY

Productivity improvements in process execution leveraging larger scale of operations

PROCESS OWNERSHIP

Process ownership and performance management framework driving process improvements

PROCESS COMPLIANCE

Process compliance by implementation of single process execution standards

AUTOMATION

Further process standardization enabling full automation of the transactional activities

TRANSPARENCY

Full transparency of data, process cost drivers and benchmark optimization solutions

DELIVERABLES

GBS ROADMAP

Preparation of GBS Roadmap (scope and scale) including strategic, tactical and operational plans

GBS SITE SELECTION MATRIX

Initial location assessment based on business specific imperatives

BUSINESS CASE

Created and validated business case assumptions for selected location(s)

OCM FRAMEWORK

Designed Organizational Change Management Model

TRANSITION PLAN

Recommended transition method and designed Transition Plan

PROCESS DESIGN

As-Is Process assessment and designed To-Be process flows