ADAPTIVE S.A.G. had this opportunity to vitness the evolution of the industry challenges over time, starting from the early 2003 and so called „Incubator phase”, through „Development phase” (2008-2012), until the „Maturity phase” which has started in 2013 and continues.
There is no one Best Practice, since all the Best Practices are evolving together with development path of the SSC / BPO industry. We are willing to share some examples:
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