Performance Metrics & Operations Excellence

Performance Metrics & Operations Excellence
„One accurate measurement is worth more than a thousand expert opinions”
Admiral Grace Hopper

The business balanced scorecard (BBSc) is a conceptual framework for translating an organisation’s strategic objectives into a set of performance indicators distributed among four perspectives: Financial, Customer, Internal Business Processes, and Learning and Growth. (source: PEA “Guide to a BBSc Performance We will guide You on how to arrange a set o Mf ainndaicgaetmoresn tto M metehaosduorleo gthye). organisation’s progress toward achieving its vision and which ones help you to measure the long-term drivers of success.

Having the BBSc - tailored to the business needs - an organisation monitors both its current performance (finance, customer satisfaction, and business process results) and its efforts to improve processes, motivate and educate employees, and enhance information systems - its ability to learn and improve.