Transition & Knowledge Transfer Management

TRANSITION ROADMAP

Our Transition Management offer includes:

Transition Planning & Approach and the Execution responsibilities:
- Align with stakeholders the detailed FTE mapping and transition planning per process / activity;
- Supervise the knowledge transfer progress and secure expertise knowledge (if needed );
- Supervise the completion of process or country specific documentation.
Project Management Office tasks:
- Prepare, propose and align reporting formats;
- Define escalation paths within business and SSC management;
- Organize the reporting process for the transition progress;
- Monitor all program issues, follow-up and escalate when needed

In the unlikely event that Project stakeholders are unable to resolve issue within or outside it’s immediate capacity; or difference of opinion exists on any aspect it would refer to the below Escalation pyramid for guidance, conciliation and/or ultimate decision making.

Below you can see our Transition Management Scope:

Planning Activities
Evaluate current definition of processes, subprocesses Finalize responsibility split & information flow Propose best practices on transition governance Transition risk mapping & mitigation strategies Prepare & manage transition master plan Define applicable framework for knowledge transfer Propose sufficient tools for knowledge capture Define detailed transition objectives for team members

Process Documentation Completion
Analyse existing documentation Supervise completion of business process descriptions & process maps Prepare guidelines for detailed standard operating procedures Propose & align formats for authorization matrixes Supervise preparation of documentation before, during & after transition Capture key standarization opportunities for processes in scope

Transition Execution
Align with stakeholders detailed FTE mapping & transition planning per process / activity Allocation of SSC transition team members to knowledge transfer activities Alignment with stakeholders on detailed knowledge capture plan Supervise knowledge transfer progress & secure expertise knowledge if needed Supervise completion of process or country specific documentation Evaluate transition team performance & apply corrective actions where necessary

Transition Execution

Align with stakeholders detailed FTE mapping & transition planning per process / activity
Allocation of SSC transition team members to knowledge transfer activities
Alignment with stakeholders on detailed knowledge capture plan
Supervise knowledge transfer progress & secure expertise knowledge if needed
Supervise completion of process or country specific documentation
Evaluate transition team performance & apply corrective actions where necessary

Project Management Office
Prepare, propose & align reporting formats Define escalation paths business & SSC management Organize reporting process for transition progress Monitor all program issues, follow-up escalate when needed Plan respective steps & co-ordinate SSC official process responsibility handover Prepare common database for documentation maintenance & tracking changes in way of working

TRANSITION & KNOWLEDGE TRANSFER:

EUROPE	NAM & EUROPE
XXX FTE impacted by the project AP including: invoice posting, vendor query & payments to vendors AR including: bank statements posting & customer invoices issuing	XX FTE impacted by the project AP / Payroll AR GL
REGIONAL MODEL	SINGLE GLOBAL LOCATION

XXX separate organizations to manage & maintain Standardization per region XXX separate transitions projects to run = more transition costs	One single organization = less overheads F&A processes centralized and standardized in one location Easiest way to define best practices & to implement them globally