Shared Services Unit Set-up

We use our qualified experience in the SSC / BPO services to share with you:

• Recommendations for the SSC Roadmap for the scope and scale
• Preparation of SSC Roadmap including strategic, tactical and operational plans
• Exploring employee transfer / transition assistance options from Regional Business Offices
• Practical guidance on particular challenges expected across transition to SSC
  
  
• Alignment on long term transformation objectives and SSC strategy
• Location assessment based on business specific imperatives
• Analysis of the potential scope and scale of the program opportunity
• Process maturity assessment and respective risk mapping for the execution in the new operating model
• Solution design for the new target operating model and governance on the processes
• Validation of the business case assumptions for selected location(s)
• Detailing current IT technology landscape for each sub-process in scope.
  
• Analysis of the current metrics and defining future SLA performance metrics & reporting formats
• Alignment on service delivery stakeholders & communication channels
• Development of detailed transition plan & timelines for each process
• Mapping transition risks and development of mitigation strategies
• Align TO BE technology landscape per process
• Defining qualification & competence matrix for SSC professionals, consult preparation of job profiles
• Support development of Change Management communication package for all project stakeholders
• Validation of existing documentation and completion approach
• Preparation of SSC location policies and procedures
• Location overall readiness.
  
• Streamline communication and project progress reporting to relevant stakeholders
• Monitor training progress and transition readiness of SSC employees
• Transition progress management
• Supervision over knowledge capture progress for each identified process
• Closing process specific documentation gaps
• Co-ordination of respective technology readiness
• Facilitation of formal handover of responsibilities from Regional Business Offices and Headquarter
• Implementation of performance reporting procedures.