Robert Płuciennik
Project Manager, Consultant
Project Leader / Consultant at ADAPTIVE Solutions & Advisory Group – Finance & Accounting processes, in particular, for Shared Services & Outsourcing centres.
Over 12 years of relevant business experience comprising:
- Since October 2019 Process Consultant/ Project Leader role at ADAPTIVE Solutions & Advisory.
- Consulting Process automation assessment for accounting processes
- Designing complete processes for the Logistics and Environmental Protection scope. Member of the project team responsible for process maps, SOPs, procedures, RACI matrices creation
- Process documentation support activities required for knowledge transfers
- Deputy Transition Manager for global GBS program
- Support related to MS Project implementation activities for Knowledge Transfer activities
- Transition Lead for comprehensive transition tools and reporting program
- 2 years as Order Management Team Leader at Fujitsu Technology Solutions:
- Moving process from local offices into SSC in Lodz
- Coordination end to end order processing for EMEIA customers (SAP)
- Work closely with Sales and Customers
- Managing and prioritizing deliveries
- Handling escalation in a proper and timely manner
- 3 years as Senior Master Data Clerk at Fujitsu Technology Solutions, responsible for:
- Maintenance and update of customer master data in the systems (SAP)
- Identify, lead and implement optimization initiatives within area of responsibility
- Daily communication with Customer Service, Quality & Commercial Services
- Assist in data cleansing of customer & vendor master as part of data completeness and correctness
- Participation in various process & knowledge transfers
- 2 years at Infosys BPO as Business Data Analyst responsible for Material Master Data:
- Process requests for master data (additions/modifications) in a timely and accurate manner ensuring policies, procedures and SLAs are followed, (SAP)
- Develop and create forms, procedures, work instructions
- Do analysis and preparing regular and ad hoc reports detailing results
- Incident Management,
- 3 years in Advertising Agency acting as a Key Account Manager:
- Developing trust relationships with a portfolio of clients to ensure they do not turn to competition
- Grow existing product offerings while introducing new product opportunities
- Provide regular interface with customers to ensure the highest level of customer satisfaction
Graduate of University of Lodz, with master’s degree in Management & Marketing with specialization in Human Resources Management. Fluent English speaker.
