Magdalena Kicka
Project Leader / Consultant
Since 2022 Project Leader / Consultant at Adaptive Solutions & Advisory Group – Order to Cash, Logistic, Customer Care, Finance & Accounting in particular, for Shared Services & Outsourcing centers. Practical knowledge on process transitions and process improvements.
11 years of relevant business experience comprising:
2 years at Philips as Sales Back Office Specialist
- Implementing and improving the Sales Support Process objectives and the day-to-day management of the sales support proces ensuring the consistent supply of high-quality services. Creating and coordinating offers and quotations across all Business Lines
4 years at Barry Callebaut as Complaint and Improvement Specialist
- Regular work on standardizing the process of complaint management across EMEA regions,proces mapping, reporting
- Continuous improvement: follow up continuous improvement initiatives to prevent reoccurrence of complaint, participation in improvement projects both for complaint management process and for the processes related to complaints
- Reverse Logistics, Co-operation with other departments within company on determining the causes and resolution of complaints
2 years at Flint as Export Customer Service Specialist responsible for:
- Taking care of good relations with the Customer, internal Clients, cooperation with Purchase Managers and Sales Managers
- Plan, execute, coordinate & optimize daily export
- Create SAP orders, including transport with necessary shipping instructions
- Create and distribute shipping documents: , delivery notes, invoices
- Monitor timelines throughout the transport planning, loading and execution process including shipment tracking
3 months at Fujitsu as AP Specialist:
- taking part in the proces transition from BPO Accenture to SSC Fujitsu, preparing of SOI
- checking invoices for blocking reasons, processing invoices and EDIs
10 months at Clariant as AP Specialist with Italian
- migrating AP processes from SSC in Switzerland, preparing SOI
- processing invoices, maintaining contact with local business and vendors, ensuring outgoing payments are made on time, controlling overdue items on vendor accounts
2 years at Infosys as AP Specialist with French
Graduate of master of Roman Philology at University of Łódź, specialization in Translation.
Mother tongues: Polish. Fluent in English, Advanced in French & Intermediate in Italian.
Agile PM Foundation. Prince2 Foundation
