Since 2022 Project Leader / Consultant at Adaptive Solutions & Advisory Group – Order to Cash, Logistic, Customer Care, Finance & Accounting in particular, for Shared Services & Outsourcing centers. Practical knowledge on process transitions and process improvements.
11 years of relevant business experience comprising:
2 years at Philips as Sales Back Office Specialist
Implementing and improving the Sales Support Process objectives and the day-to-day management of the sales support proces ensuring the consistent supply of high-quality services. Creating and coordinating offers and quotations across all Business Lines
4 years at Barry Callebaut as Complaint and Improvement Specialist
Regular work on standardizing the process of complaint management across EMEA regions,proces mapping, reporting
Continuous improvement: follow up continuous improvement initiatives to prevent reoccurrence of complaint, participation in improvement projects both for complaint management process and for the processes related to complaints
Reverse Logistics, Co-operation with other departments within company on determining the causes and resolution of complaints
2 years at Flint as Export Customer Service Specialist responsible for:
Taking care of good relations with the Customer, internal Clients, cooperation with Purchase Managers and Sales Managers
Plan, execute, coordinate & optimize daily export
Create SAP orders, including transport with necessary shipping instructions
Create and distribute shipping documents: , delivery notes, invoices
Monitor timelines throughout the transport planning, loading and execution process including shipment tracking
3 months at Fujitsu as AP Specialist:
taking part in the proces transition from BPO Accenture to SSC Fujitsu, preparing of SOI
checking invoices for blocking reasons, processing invoices and EDIs
10 months at Clariant as AP Specialist with Italian
migrating AP processes from SSC in Switzerland, preparing SOI
processing invoices, maintaining contact with local business and vendors, ensuring outgoing payments are made on time, controlling overdue items on vendor accounts
2 years at Infosys as AP Specialist with French
Graduate of master of Roman Philology at University of Łódź, specialization in Translation.
Mother tongues: Polish. Fluent in English, Advanced in French & Intermediate in Italian.