Justyna Rak

Program Manager / Senior Consultant at ADAPTIVE Solutions & Advisory Group – Finance & Accounting, Project and Transition Management, LEAN Implementation, Change management, in particular, for Shared Services & Outsourcing centers.​

Over 16 years of experience in BPO, SSC and GBS sectors.

Expert in the area of F&A and Internal Audit with experience in Project Management, LEAN Management, and Improvements Implementation including creation of tailor maid trainings

Since 2023 Program Manager / Senior Consultant at ADAPTIVE Solutions & Advisory Group

1 year at Warner Bros. Discovery as Senior Manager in GBS Transformation responsible for:

• Support for Finance transition, support, lead and monitor Transformation of Warner Bros Discovery
• Finance processes cooperation between TVN Warner Bros. Discovery Polska and LEAN Education Foundation

3 years as Program Manager / Senior Consultant at ADAPTIVE Solutions & Advisory Group took care of following transformational initiatives:

• Transition of finance process to 2 different GBS Locations;
• Interim Team Supervisor for RtR Processes
• Preparation and leading tailor made LEAN trainings and LEAN Implementation programs
• Process Maturity Assessment and transformation initiatives definition;​

0,5 year at Re:Sources Poland as Continuous Improvement and Project Manager, responsible for:

• Leading and supervising the projects and improvement initiatives in accordance to business strategy;
• Fully accountable for building and implementation of Continuous Improvement culture within Sheared Service Center (140+ employees);
• Coordination of identification and managing improvement projects in all departments (Finance and Operation, General Ledger, HR)

12 years at Infosys BPO in various operational & leadership roles for 3 BPO clients

2,5 years as Senior Project Lead and LEAN Champion

• Leading and supervising the projects and improvement initiatives in accordance to business strategy and client requirements
• Fully accountable for building the strategy of LEAN implementation within engagement (240+ employees)
• Coordination of managing cross location improvements projects for P2P department
• Implement development plans for the teams and individuals

6  years as transition Lead responsible for:

• Transition Lead for PtP, OtC and RtR activities process;
• Participation and preparation the process definition and documentation for the specific processes which need to be transferred from Client to INFOSYS;
• Discussions with client stakeholders on transition related activities in order to enable effective and timely knowledge transfer of processes;
• Creation of plan covering timelines, resources allocation for the transition project to enable timely and efficient implementation;

3 years on different leadership position for P2P and TAX processes

1,5 year as a specialist in AP department

​Graduate of National Film School in  Lodz, with master’s degree in Film and Television Production Management. Certified SCRUM Master and Management Team Member in LEAN EDUCATION Foundation

Fluent English speaker.​