Jakub Czertak

Since April 2022 Process Officer in ADAPTIVE Solutions & Advisory Group:

• Registering and familiarizing business cliques with the DigiPACE platform;
• Mail information and communication with suppliers;
• Introducing and creating new applications in DigiPACE – creating and making various modifications of supplier’s profiles and taking care of entering them in the database;
• Liaising with sales professionals, supervisors and SPC team members;
• Assisting in creating and monitoring new orders, if necessary implementing modifications;
• Verifying invoices for accuracy and missing data in SAP system;
• Assisting buyers in dealing with potential issues they may run into during the ordering process;

6 months as a customer service consultant in German on the project – Hermes at Armatis company:

• Providing excellent customer service via telephone or other form of communication;
• Building positive relationships with customers;
• Providing customers with the necessary support and information on products and services;
• Supporting leaders in achieving project and organizational goals;

6 months in Calz Polska as a Customer Service Consultant in German and English – Junior:

•   Providing professional customer service through the appropriate communication channel: email, chat, web, social media, etc;
•   Meeting complex quantitative and qualitative customer service objectives;
•   Identifying customer needs in order to increase customer satisfaction;
•   Creating lasting relationships and building trust through open and interactive communication;
•   Attracting potential customers.

Economics student at Leon Kozminski Academy in Warsaw.

Knowledge of systems: SAP, MS Office.

Advanced level of German and English.