Jacek Marciniak
Senior Manager, Senior Consultant
Jacek Marciniak
Senior Manager | Senior Consultant
Jacek Marciniak is a Senior Manager and Senor Consultant at Adaptive Solutions & Advisory Group. He is s a senior transformation leader and management consultant with extensive experience in designing, leading, and assessing large‑scale business transformation initiatives, with a strong focus on process centralization, Global Business Services (GBS) operating models, and BPO‑enabled transformations. Jacek supports organizations across the full lifecycle of complex transformation programs, combining strategic advisory with hands‑on execution leadership.
Jacek specializes in end‑to‑end centralization and GBS initiatives, supporting clients from early‑stage concept definition and target operating model design, through transformation roadmap development, to execution governance and operational stabilization. He helps organizations optimize existing service delivery models, design scalable centralized structures, and successfully navigate individual phases of complex transformation journeys.
A significant part of Jacek’s experience has been built in close cooperation with global BPO providers, including hands‑on exposure to large‑scale delivery environments within Infosys BPM / BPO ecosystems. This background enables him to effectively connect best practices from mature offshore delivery models with European and North American operating realities. Jacek brings a deep understanding of how to leverage global talent pools, industrialized delivery capabilities, and process excellence methodologies while ensuring local business alignment and governance.
Throughout his career, Jacek has worked in highly multicultural environments, collaborating with stakeholders and delivery teams across India, Europe, and North America. He is recognized for his ability to translate diverse operating models, cultural perspectives, and market‑specific practices into coherent, efficient service delivery frameworks that support both operational excellence and strategic business objectives.
In addition to transformation design and delivery, Jacek has strong expertise in building and developing high‑performing GBS organizations and leadership teams. He has supported clients in defining GBS capability models, talent and competency frameworks, and governance structures, enabling organizations to build skilled, future‑ready teams capable of taking ownership of complex scopes across finance and broader business services.
At Adaptive Solutions & Advisory Group, Jacek supports international clients with advisory services related to GBS strategy, centralization initiatives, BPO‑enabled transformation programs, organizational readiness assessments, and operational excellence. He combines a structured, analytical approach with a practical understanding of large‑scale service delivery, helping organizations design, execute, and sustain complex transformation initiatives.
Native Polish, speaks fluent English and basic German language.