Anna Pańka

Senior Project Manager / Senior Consultant at ADAPTIVE Solutions & Advisory Group – Finance & Accounting processes, in particular, for Shared Services & Outsourcing centres:

Over 10 years of relevant business experience comprising:

• Since beginning of 2022 Project Manager / Consultant role at ADAPTIVE Solutions & Advisory Group
• 8 years at Infosys BPO Poland within Finance & Accounting area;
  • 4 years as Global Process Owner for OTC responsible for: verifying the compliance with Standard Design, identifying areas of improvement, monitoring and leading improvement project including RPAs, designing and analyzing measurements, training the resources and being a point of contact for the process related escalations
  • 1 year Continuous Improvement Senior Project Lead responsible for SAP FSCM implementation for multiple countries, assessment of possible RPA solutions, and evaluating the possibility of changing the operational model for language-dependent to not language-dependent
  • 3 years as Senior Process Lead Order to Cash leading the team of four different countries. Working closely with the client, handling issues and escalations, ensuring that the KPIs and SLAs are met, coordinating knowledge transfer, performing process transition
• 2 years at SouthWestern Business Process Services Ltd part of Capita plc:
  • 3 months as Account Receivable Supervisor managing the team, handling issues, overseeing collection activities, and order/credit management
  • 1,5 years as Accounts Receivable Clerk responsible for cash collection, dunning, order management, reporting t and account reconciliation ²

Graduate of the University of Lodz with master’s degree in  Environmental Protection. Certified in project management (PRINCE2) and Change Management APMG. Fluent English speaker (C2 level).