Anna Gajewska-Makuch
Program Manager, Senior Consultant
Program Manager / Senior Consultant at ADAPTIVE Solutions & Advisory Group – Process Performance Management, Service Delivery Excellence, Process Ownership, Change Management, Process Transition.
Over 13 years of professional experience in finance, accounting & management:
- Since beginning of 2021 Program Manager at Adaptive SAG:
- RTR Process Manager implementing the BS Account Reconciliation Process
- CoEs Centralization Project Manager
- 9 years at Infosys BPO:
- 3 years as Senior Operations Manager of OtC department for Akzo Nobel, with a span of control ~130 FTEs – multinational team providing service in 20 languages for 30 EMEA countries; accountable for the realization of Client’s strategic objectives, ensuring SLA, securing proper knowledge management procedures with a focus on the process quality improvement; stimulating motivation and mentoring of the OtC Team Leaders; partner for Client’s transformation projects;
- 1,5 year as Client Operations Head for Gibson Innovations (F&A scope), accountable for smooth SLA delivery & productivity projects, applying organizational changes & increasing the maturity of delivery in BPO environment, implementation of Continuous Improvement culture;
- 1,5 year as Operation Manager of Tax & Statutory Department for Signify, focusing on operation stabilization and smooth process delivery after the company division;
- 3 years as Transition Team Lead and Team Leader for Tax processes (VAT, Deferred Tax, Income Tax) for Atlas Copco, supervising the transitions of tax processes from Client’s EMEA locations, leading transformation into the new ERP system, new VAT solution & framework creation including the design of the tool to standardize, automate and simplify the VAT declaration execution, implementation of LEAN Management;
- 4 years in various operational roles for Philips Electronics within captive shared services center and subsequent outsourcing contract with Infosys BPO:
- 2 years as Accounts Payable Independent Accountant;
- 2 years as VAT Accountant, VAT Process Specialist & VAT team Process Lead;
Graduate of the University of Lodz with a master’s degree in Environmental Protection (Faculty of Biology and Earth Science). Bachelor’s degree of the Academy of Humanities and Economics with a specialization in Management and Marketing.
Graduate of Executive mini–MBA Program at Polish – American Management Centre at the University of Lodz. Certificate of Change Management APMG.
Native Polish, speaks fluent English and basic German language.
