The title of the workshop was "Knowledge management as a base for your GBS transformation journey"
System standardisation vs. process documentation - leverage your transition approach for data & knowledge repository
Global Process Ownership - establish cross-functional management for business accountability for process transformation
Arm your GBS operations with relevant knowledge management methodologies
Build the base for RPA - modern documentation solutions used to enable process automations.
Both workshop and the conference itself turned out to be a success. We would like to thank Shared Services & Outsourcing Network for such a great event and atmosphere. It was a pleasure to be the Sponsor of the SSOW conference in Vilnius.
More photos from the event available at our social media accounts:
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