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Shared Services Unit Set-up
We use our qualified experience in the SSC / BPO services to share with you:
Recommendations for the SSC Roadmap for the scope and scale
Preparation of SSC Roadmap including strategic, tactical and operational plans
Exploring employee transfer / transition assistance options from Regional Business Offices
Practical guidance on particular challenges expected across transition to SSC
Alignment on long term transformation objectives and SSC strategy
Location assessment based on business specific imperatives
Analysis of the potential scope and scale of the program opportunity
Process maturity assessment and respective risk mapping for the execution in the new operating model
Solution design for the new target operating model and governance on the processes
Validation of the business case assumptions for selected location(s)
Detailing current IT technology landscape for each sub-process in scope.
Analysis of the current metrics and defining future SLA performance metrics & reporting formats
Alignment on service delivery stakeholders & communication channels
Development of detailed transition plan & timelines for each process
Mapping transition risks and development of mitigation strategies
Align TO BE technology landscape per process
Defining qualification & competence matrix for SSC professionals, consult preparation of job profiles
Support development of Change Management communication package for all project stakeholders
Validation of existing documentation and completion approach
Preparation of SSC location policies and procedures
Location overall readiness.
Streamline communication and project progress reporting to relevant stakeholders
Monitor training progress and transition readiness of SSC employees
Transition progress management
Supervision over knowledge capture progress for each identified process
Closing process specific documentation gaps
Co-ordination of respective technology readiness
Facilitation of formal handover of responsibilities from Regional Business Offices and Headquarter
Implementation of performance reporting procedures.
Shared Services & Outsourcing
Business Services Strategies
Scope & Feasibility Assessments
SSC Location Strategies & Investment Incentives
Organization Structures & Governance Models
Supplier Sourcing & Demand Management
Shared Services Unit Set-up
Transition & Knowledge Transfer Management
Service Delivery Management
SSC HR Management